Return & Refund Policy

Effective Date: 03/04/2026

At LockNCal, we operate in safety-critical systems (SRS/Airbags, ADAS, Anti-Theft/IMMO) where outcomes depend heavily on vehicle condition, prior repairs, parts quality, installation, and OEM procedures. For that reason, we maintain a strict All Sales Final policy. Please read this policy carefully before booking and paying.

1) All Sales Final (No Returns. No Refunds.)

All payments are final and non-refundable. LockNCal does not offer returns or refunds for any service, deposit, fee, or parts purchase once payment is made, including (but not limited to):

• Mobile/on-site services (calibrations, programming, diagnostics, resets, repairs)
• Deposits used to reserve an appointment date/time
• Mail-in services (including SRS airbag module reset services)
• Parts (OEM refurbished, aftermarket, OEM-equivalent/used, or new OEM parts ordered or supplied)

No refunds will be issued for circumstances including (but not limited to): customer change of mind, incorrect assumptions at booking, wrong service booked, vehicle not ready, incomplete repairs, missing parts, low battery/voltage issues, network communication faults, prior collision damage, aftermarket modifications, water intrusion/corrosion, third-party diagnosis/repairs, or any condition outside LockNCal’s control.

2) No Cancellations

LockNCal does not offer cancellations. Once booked and paid for, the appointment is considered final, and capacity is reserved.

If you need a different date/time, LockNCal may reschedule at our discretion, based on technician availability and operational constraints. Rescheduling is not guaranteed and may require additional fees. No refunds are issued for reschedule requests or missed appointments.

3) Additional Parts or Services May Be Required

Many vehicles require additional parts, programming, procedures, or prerequisites to complete the requested service (for example: programming required before ADAS calibration, additional keys required for all-keys-lost jobs, or additional SRS components required after a collision).

If additional parts/services are required, LockNCal will provide a quote for approval. If you approve, additional charges must be paid as communicated (often immediately on-site before completion). If you decline the required additional items, service may be stopped, and the original payment remains final and non-refundable.

4) Parts Policy (No Returns / No Parts Warranty Through LockNCal)

• No returns or exchanges: All parts supplied or sold by LockNCal are non-returnable and non-exchangeable.
• Parts type: Unless otherwise specified, LockNCal may use OEM refurbished and/or aftermarket parts. If new OEM parts are requested, they must be disclosed at booking (e.g., in booking notes) and may require an adjusted quote.
• Used/aftermarket limitations: Used or aftermarket parts (including OEM-equivalent/used) may have compatibility limitations, may be unprogrammable/locked, and may prevent successful calibration/programming. LockNCal does not guarantee results when non-OEM components are installed.
• Manufacturer warranty: Any manufacturer warranty (if applicable) is between the customer and the manufacturer/supplier. LockNCal may assist with documentation at its discretion, but does not guarantee warranty outcomes.

5) Labor Guarantee (Labor Only)

LockNCal provides a limited 30-day labor/artistry guarantee on labor performed by LockNCal only. This guarantee covers rework needed due to LockNCal artistry errors on the originally performed service.

This labor guarantee does NOT cover:

• Parts (of any kind), including OEM refurbished, aftermarket, OEM-equivalent/used, or new OEM parts
• Pre-existing mechanical or electrical issues
• Vehicle wiring faults, network communication faults, corrosion/water intrusion, low voltage/battery issues
• Damage from accidents after service, tampering, misuse, or third-party repairs/modifications
• Services outside the original scope of work or changes in vehicle condition after the original service
• Consequential costs (towing, storage, rental cars, downtime, lost income, etc.)

To request labor guarantee consideration, you must notify LockNCal within 30 days of the service date, provide a reasonable opportunity to inspect the vehicle, and the vehicle must not have been altered or repaired by another party in a way that affects the original work.

6) Refusal of Service (Ownership/Authorization & Safety Requirements)

For certain services (especially locksmith services and programming related to IMMO/anti-theft/safety systems), LockNCal may require proof of vehicle ownership/authorization and a safe work environment. If you cannot provide the required documentation, access, power requirements, or safe site conditions, LockNCal may refuse or stop service. No refunds will be issued in these cases.

7) Mail-In Services (SRS Airbag Module Reset)

Mail-in services are subject to the following additional terms:

• Reset only: Mail-in service covers an SRS airbag module reset attempt (crash data clearing where possible), not vehicle-side programming, coding, or troubleshooting.
• Condition matters: If a module is damaged, flooded, corroded, or internally defective and cannot be reset due to internal damage, no refund will be issued.
• Shipping risk: Customers are responsible for proper packaging. LockNCal is not responsible for carrier loss, delay, theft, or damage caused by improper packaging or carrier handling.
• Capability limitation (limited exception): If LockNCal cannot reset a specific module solely due to a lack of software support/capability for that unit, LockNCal may issue a partial refund to account for processing/handling costs and expenses. (This is a narrow exception for capability-only limitations and does not apply to damaged/defective modules or incorrect items sent.)

8) LockNCal Cancellation (Rare)

In rare cases, LockNCal may determine that a booked service cannot be performed due to LockNCal’s internal limitations (capabilities, tools, or training) before the service is performed. In those cases, LockNCal may cancel the service and issue a refund for the amount paid.

This does not apply when service cannot be completed due to vehicle condition, missing prerequisites, incorrect booking, lack of ownership documentation, unsafe site conditions, or other customer/vehicle factors. Those remain final and non-refundable.

9) Chargebacks & Payment Disputes

By purchasing services or parts from LockNCal, you acknowledge and agree that you are paying for reserved capacity, professional time, and/or performed services, as applicable, as well as attempted or performed services. Fraudulent chargebacks or payment disputes will be contested with supporting documentation (booking records, disclosures accepted, technician notes, communications, and service evidence).

10) Questions

If you have questions before booking, contact us first. Booking and paying indicate acceptance of this policy.

Email: info@lockncal.com
Phone: (469) 277-7277