Privacy Policy

Effective Date: 05/25/2026

LockNCal LLC (“LockNCal,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, submit a form, use our booking system, purchase services or products, communicate with us, opt in to messaging, or receive services from our team.

By using our website, submitting information, booking services, purchasing products, opting in to messaging, communicating with us, or receiving services from LockNCal, you consent to the practices described in this Privacy Policy.

1) Company Information

LockNCal LLC provides mobile, on-site, electronic, and/or mail-in automotive safety, security, diagnostic, calibration, programming, locksmith, and related services.

Business Name: LockNCal LLC
Website: https://lockncal.com
Email: info@lockncal.com
Phone: (469) 277-7277

2) Information We Collect

A) Information You Provide

We may collect information you voluntarily provide to us, including:

• Contact information: Name, phone number, mobile number, email address, service address, billing address, and other contact details.
• Service information: Service requested, service location, appointment details, quote requests, booking notes, customer comments, and other information you submit through our website, forms, phone calls, messages, emails, or booking system.
• Vehicle information: Year, make, model, trim, VIN, license plate, key status, vehicle symptoms, installed part information, photos you provide, and related vehicle or service details.
• Ownership or authorization information: When required, we may collect a government-issued photo ID and proof of ownership or authorization, such as a title, registration, proof of insurance, a bill of sale, a repair order, a work order, dealership documentation, business authorization, or fleet authorization.
• Communications: Messages, emails, phone calls, voicemails, text messages, RCS messages, SMS/MMS messages, support requests, booking communications, and other communications you send to or receive from LockNCal.
• Consent records: Records of your consent, acknowledgments, accepted disclosures, opt-ins, opt-outs, electronic signatures, checkbox selections, timestamps, IP addresses, form submissions, and related evidence showing your choices and authorizations.

B) Payment Information

Third-party payment processors may process payments. LockNCal does not store your full payment card number. Payment processors may collect payment, billing, and fraud-prevention information in accordance with their own privacy policies, terms, and security practices.

C) Automatically Collected Data

When you visit our website or interact with our online services, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type
• Device identifiers
• Operating system
• Pages visited
• Time spent on the website
• Referring URLs
• Interaction data
• General location information derived from the IP address
• Cookies and similar technologies

D) Photos, Video, Audio, and Service Documentation

During service, LockNCal may capture photos, video, audio, scan reports, screenshots, diagnostic reports, service records, and other documentation for business purposes. This may include images, video, or audio of vehicles, vehicle interiors and exteriors, VINs, license plates, scan tool screens, fault codes, modules, parts, service locations, and service processes.

This documentation may be used for service verification, quality control, training, internal records, customer support, dispute prevention, chargeback defense, legal protection, and marketing or advertising where permitted by applicable disclosures and law.

3) How We Use Your Information

LockNCal may use your information to:

• Process service requests, quote requests, bookings, purchases, and payments.
• Schedule technicians and coordinate mobile, on-site, electronic, or mail-in services.
• Verify identity, ownership, authorization, or legal authority when required for vehicle security, locksmith, programming, IMMO, Anti-Theft, or safety-related services.
• Provide quotes, estimates, confirmations, receipts, appointment reminders, technician updates, payment links, service updates, service reports, and follow-up communications.
• Respond to inquiries and provide customer support.
• Send service-related communications by phone, email, SMS, MMS, RCS, or other appropriate communication channels.
• Send marketing or promotional communications only where permitted by law and/or with your consent.
• Improve our website, operations, forms, customer experience, training, and service quality.
• Protect against fraud, unauthorized access, improper chargebacks, misuse, safety issues, or unlawful activity.
• Maintain business records, service records, tax records, compliance records, consent records, and legal documentation.
• Enforce our Terms and Conditions, Return & Refund Policy, service-specific disclosures, warranties, limitations, and other agreements.
• Comply with applicable laws, regulations, legal processes, court orders, subpoenas, and law enforcement requests.

We do not sell your personal information.

4) How We Share Information

LockNCal may share information only as reasonably necessary for legitimate business, operational, legal, security, service, or compliance purposes. This may include sharing information with:

• Payment processors: To process payments, refunds where applicable, billing, fraud checks, and payment disputes.
• Service providers and vendors: Website hosting providers, booking platforms, form providers, analytics providers, email providers, customer management tools, cloud storage providers, automation tools, security tools, and similar business service providers.
• Technicians, contractors, and service personnel: To perform services, coordinate appointments, access service details, verify vehicle information, communicate with customers, and complete business operations.
• Shipping carriers and logistics providers: When mail-in services, product shipments, labels, or delivery coordination are involved.
• Professional advisors: Accountants, attorneys, consultants, insurers, or other advisors when reasonably necessary for business, legal, financial, or risk-management purposes.
• Legal, safety, and compliance recipients: When required by law, subpoena, court order, legal process, law enforcement request, regulatory requirement, or when reasonably necessary to protect rights, property, safety, customers, technicians, the public, or LockNCal.

Third-party service providers are permitted to use information only as reasonably necessary to provide services to LockNCal or to fulfill the applicable business purpose.

Important SMS/RCS Privacy Rule: Mobile numbers, text messaging originator opt-in data, and SMS/RCS consent information will not be shared, sold, rented, or disclosed to any third parties or affiliates for any purpose.

Nothing in this Privacy Policy authorizes LockNCal to share mobile numbers, text messaging originator opt-in data, or SMS/RCS consent information with third parties or affiliates for any purpose.

5) SMS, MMS, and RCS Messaging Privacy

LockNCal may offer SMS, MMS, and/or RCS messaging programs under the Name LockNCal Messaging.

LockNCal Messaging may include service-related and promotional messages. Service-related messages may include appointment confirmations, booking updates, service reminders, technician dispatch updates, technician arrival updates, estimates, payment links, service updates, invoice-related communications, customer support messages, missed-call follow-ups, and follow-ups for requested LockNCal services.

Promotional messages may include service offers, reminders, updates, discounts, seasonal promotions, and marketing messages about LockNCal automotive services.

LockNCal services may include automotive locksmith services, ADAS calibration, module programming, vehicle diagnostics, airbag module reset, seat belt replacement, mail-in airbag module reset, and related automotive safety and security services.

A) SMS/RCS Consent

You may opt in to receive SMS, MMS, and/or RCS messages from LockNCal by actively checking an SMS/RCS consent checkbox on a LockNCal website form, booking form, quote request form, contact form, service request form, or other opt-in form.

The SMS/RCS opt-in checkbox is optional and is not required as a condition of purchase. Consent to receive SMS/RCS messages is separate from consent to receive other forms of communication, such as email or voice calls, unless separately disclosed and accepted.

If LockNCal provides separate consent options for service-related messages and promotional or marketing messages, each message category may have its own separate checkbox, toggle, or consent option. You may choose which categories of messages you agree to receive.

B) Message Frequency

Message frequency varies.

C) Message and Data Rates

Message and data rates may apply.

D) HELP Instructions

Reply HELP for help. You may also contact LockNCal customer care by phone at (469) 277-7277 or by email at info@lockncal.com.

E) STOP Instructions

Reply STOP to cancel. After you reply STOP, you may receive a final confirmation that you have been unsubscribed. After that, you will no longer receive SMS/RCS messages from that sender unless you opt back in.

F) Resubscribe Instructions

You may reply START to resubscribe where supported.

G) No Third-Party Sharing of Mobile Numbers or Messaging Consent

Mobile numbers, text messaging originator opt-in data, and SMS/RCS consent information will not be shared, sold, rented, or disclosed to any third parties or affiliates for any purpose.

All information collected for LockNCal SMS/RCS messaging, including mobile numbers and opt-in consent records, is used only for LockNCal messaging and customer communication purposes and will not be shared with third parties or affiliates for any purpose.

H) Messaging Terms

LockNCal’s Terms and Conditions, including SMS/RCS Messaging Terms, are available at:
https://lockncal.com/terms-and-condition/

6) Email, Phone, and General Communications

By submitting a booking request, quote request, contact form, service request, purchase, or other communication to LockNCal, you agree that LockNCal may contact you using the contact information you provide for service-related purposes.

Service-related communications may include appointment confirmations, scheduling updates, quotes, estimates, invoices, receipts, technician updates, service reminders, service updates, follow-up communications, support responses, and other communications related to your request or service.

Marketing communications, if any, are sent only where permitted by law and/or with your consent. You may opt out of marketing communications where applicable using the unsubscribe or opt-out method provided in the communication or by contacting us.

7) Cookies and Analytics

We may use cookies, pixels, tags, analytics tools, and similar technologies to:

• Enable website functionality
• Improve website performance and usability
• Understand how visitors use our website
• Improve content, forms, services, and customer experience
• Support security, fraud prevention, and website diagnostics
• Evaluate marketing performance where permitted by law

You can control cookie settings through your browser. Disabling cookies may reduce some website functionality.

LockNCal does not currently offer cart reminder messaging unless expressly disclosed in a separate SMS/RCS opt-in process. If cart reminder messaging is offered in the future, additional disclosures may apply.

8) Data Retention

We retain personal information only as long as reasonably necessary for legitimate business, operational, legal, security, tax, accounting, warranty, dispute resolution, fraud prevention, compliance, and recordkeeping purposes.

Retention periods may vary based on the type of information, the nature of the service, legal obligations, business needs, customer relationships, dispute risk, and applicable laws.

9) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission, storage, website operation, electronic communication, or electronic security is completely secure, and we cannot guarantee absolute security.

Data Breach Response: If LockNCal becomes aware of a qualifying data-security incident involving personal information, LockNCal may take steps it deems appropriate under the circumstances, including investigation, mitigation, security updates, and providing notices where required by applicable law.

10) Your Rights and Choices

Depending on applicable law and your jurisdiction, you may have rights to request access to, correction of, or deletion of certain personal information, or to withdraw consent for certain processing activities.

Texas Privacy Rights: To the extent applicable under Texas law, Texas residents may have the right to request confirmation of whether we process certain personal data, access certain personal data, correct inaccuracies, delete certain personal data, and obtain a copy of certain personal data, subject to applicable exceptions and limitations.

To submit a privacy request, contact us at:

Email: info@lockncal.com

We may need to verify your identity before processing certain requests. Some information may be retained as required by law or for legitimate business purposes, including fraud prevention, security, recordkeeping, contract enforcement, tax compliance, legal compliance, and dispute resolution.

11) SMS/RCS Messaging Choices

You may opt out of SMS/RCS messaging at any time by replying STOP to a LockNCal SMS, MMS, or RCS message. You may request help by replying HELP.

Opting out of SMS/RCS messaging may prevent LockNCal from sending certain text-based appointment updates, reminders, technician updates, or promotional messages. However, LockNCal may still contact you through other lawful methods where necessary for service, transactional, legal, safety, or business purposes.

12) Children’s Privacy

Our website, forms, services, and messaging programs are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we may delete the information where required by law.

13) Third-Party Links and Services

Our website may contain links to third-party services, platforms, tools, payment processors, forms, maps, websites, or other resources. LockNCal is not responsible for the privacy practices, security, content, accuracy, policies, or operations of third-party sites or services.

We encourage you to review the privacy policies and terms of any third-party websites or services before submitting information to them.

14) Do Not Track Signals

Some browsers may transmit “Do Not Track” signals. Because there is no uniform industry standard for responding to such signals, our website may not respond to Do Not Track signals in a particular manner.

15) Changes to This Privacy Policy

LockNCal may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our website, forms, messaging programs, products, or services after the updated Privacy Policy becomes effective constitutes acceptance of the updated Privacy Policy.

16) Contact Us

If you have questions about this Privacy Policy, your information, or your privacy choices, contact LockNCal:

LockNCal LLC
Email: info@lockncal.com
Phone: (469) 277-7277
Website: https://lockncal.com
Privacy Policy: https://lockncal.com/privacy-policy/
Terms and Conditions: https://lockncal.com/terms-and-condition/