Privacy Policy

Effective Date: 03/29/2026

LockNCal (“LockNCal,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, use our booking system, purchase services or products, communicate with us, or receive services from our team.

By using our website or services, you consent to the practices described in this Privacy Policy.

1) Information We Collect

A) Information You Provide

• Contact information: Name, phone number, email address
• Service information: service requested, service location/address, appointment details, booking notes, and other information you submit
• Vehicle information: year, make, model, trim, VIN, license plate, key status, photos you provide, and related vehicle/service details
• Ownership/authorization information (when required): photo ID and proof of ownership/authorization, such as title, registration, proof of insurance, bill of sale, or work order
• Communications: messages, emails, calls, texts, and support requests you send to us

B) Payment Information

Payments are processed by third-party payment processors (such as Stripe). LockNCal does not store your full card number. Payment processors may collect payment and billing information in accordance with their own privacy policies and terms.

C) Automatically Collected Data

• Device and usage data: IP address, browser type, device identifiers, pages visited, time on site, referring URLs, and interaction data
• Cookies and similar technologies: used for website functionality, analytics, and user experience improvement

D) Photos, Video, and Audio

During service, LockNCal may capture photos, video, and/or audio for documentation, quality control, training, internal use, and marketing/advertising as described in the disclosures accepted during booking/checkout. This may include images, video, or audio of vehicles, interiors/exteriors, VINs, license plates, scan tool screens, fault codes, and service processes.

2) How We Use Your Information

We may use your information to:

• Process bookings, schedule technicians, and deliver services
• Verify identity/authorization when required for security-related services
• Provide quotes, service updates, receipts, confirmations, and transactional communications
• Respond to inquiries and provide customer support
• Improve our website, operations, training, and service quality
• Prevent fraud, enforce policies, maintain business records, and protect our rights, property, and safety
• Send marketing communications only where permitted by law and/or with your consent

We do not sell your personal information.

3) How We Share Your Information

We may share information only as reasonably necessary for business operations, including with:

• Payment processors: to process payments and reduce fraud risk
• Service providers/vendors: website hosting, analytics, booking tools, communications tools, email/SMS providers, customer management tools, and similar business service providers
• Technicians/contractors: to perform mobile services, coordinate appointments, and carry out business operations
• Legal/safety recipients: when required by law, subpoena, court order, law enforcement request, or when reasonably necessary to protect rights, property, safety, or investigate suspected fraud or misconduct

Third-party service providers are permitted to use information only as necessary to provide services to LockNCal or to fulfill the applicable business purpose.

4) Cookies & Analytics

We use cookies and similar technologies to:

• Enable website functionality
• Improve performance and usability
• Understand how visitors use our website
• Improve content and customer experience

You can control cookie settings through your browser. Disabling cookies may reduce some website functionality.

5) Email, Phone, and General Communications

By submitting a booking request, using our website, or contacting us, you agree to receive service-related communications by email and phone, including appointment confirmations, scheduling updates, quotes, receipts, service reminders, and follow-up communications.

Marketing communications, if any, are sent only where permitted by law and/or with your consent. You may opt out at any time using the unsubscribe option provided or by contacting us.

6) SMS/Text Messaging Consent

If you provide a mobile phone number, you may receive SMS/text messages related to your service, including appointment confirmations, technician arrival updates, service reminders, and follow-up communications.

• Opt-in methods: You may opt in by checking an SMS consent checkbox during booking (when presented) or by texting START to (469) 277-7277.
• Message frequency: Varies based on service activity.
• Rates: Message and data rates may apply.
• Opt-out: Reply STOP to cancel SMS messages at any time.
• Help: Reply HELP or call (469) 277-7277.
• Mobile number privacy: We do not sell or share your mobile number with third parties for their own marketing purposes.
• Not a condition of purchase: SMS consent is not required.

7) Data Retention

We retain personal information only as long as reasonably necessary for legitimate business purposes, including providing services, maintaining records, resolving disputes, enforcing agreements, and complying with legal requirements.

8) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission, storage, or electronic security is completely secure, and we cannot guarantee absolute security.

Data Breach Response: If LockNCal becomes aware of a qualifying data-security incident involving personal information, LockNCal may take steps it deems appropriate under the circumstances, including providing notices where required by applicable law.

9) Your Rights and Choices

Depending on applicable law and your jurisdiction, you may have rights to request access to, correction of, or deletion of certain personal information, or to withdraw consent for certain processing activities.

Texas Privacy Rights: To the extent applicable under Texas law, Texas residents may have the right to request confirmation of whether we process certain personal data, access certain personal data, correct inaccuracies, delete certain personal data, and obtain a copy of certain personal data, subject to applicable exceptions and limitations.

To submit a request, contact us at:

Email: info@lockncal.com

We may need to verify your identity before processing certain requests. Some information may be retained as required by law or for legitimate business purposes, including fraud prevention, recordkeeping, and contract enforcement.

10) Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from them.

11) Third-Party Links and Services

Our website may contain links to third-party services, platforms, or websites. LockNCal is not responsible for the privacy practices or content of third-party sites or services. We encourage you to review their privacy policies before submitting information to them.

12) Changes to This Privacy Policy

LockNCal may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of our website or services after the updated policy becomes effective constitutes acceptance of the updated Privacy Policy.

13) Contact Us

If you have questions about this Privacy Policy, contact:

LockNCal
Email: info@lockncal.com
Phone: (469) 277-7277