Terms and Conditions

Effective Date: 03/29/2026

Welcome to LockNCal. These Terms and Conditions (“Terms”) govern your access to and use of our website, your booking and purchase of any LockNCal services or products, and any interaction with LockNCal technicians. By accessing our website, booking, paying for, or receiving services, you agree to be bound by these Terms.

IMPORTANT: These Terms work together with, and incorporate by reference, LockNCal’s Return & Refund Policy, Privacy Policy, Mail-In Service Terms & Conditions, and all service-specific disclosures, acknowledgments, authorizations, and electronic consents accepted during checkout. If there is any conflict, the most specific disclosure accepted at checkout will control for that service.

1) Company Information

“LockNCal,” “we,” “us,” and “our” refer to LockNCal and its owners, technicians, contractors, affiliates, and partners. “You” and “customer” refer to the individual or entity that books, pays for, or receives services.

2) Services Provided

LockNCal provides specialized mobile and/or mail-in services related to vehicle safety and security systems. Services may include, but are not limited to:

• ADAS calibration (static and dynamic, where applicable)
• SRS/Airbag-related services (including resets where applicable)
• Seat belt services (repair and/or replacement depending on the vehicle and condition)
• Module programming (including systems related to IMMO/Anti-Theft/Safety when applicable)
• Automotive locksmith services (keys, programming, all-keys-lost where applicable)
• Scan-only vehicle diagnostics related to LockNCal services
• Mail-in SRS airbag module reset services
• Vehicle reports (e.g., CARFAX) were offered

Service availability varies by vehicle, condition, location, technician availability, tools, software access, parts availability, and operational constraints. LockNCal may limit, decline, stop, or refuse service where permitted by law or for reasons including safety, proof-of-ownership requirements, site conditions, vehicle condition, capability, tools, training, parts availability, or operational constraints.

3) Customer Responsibilities (Accuracy, Access, Site Conditions, Power)

You agree to provide accurate and complete information at the time of booking, including, where applicable, the vehicle’s year, make, model, trim, VIN, key status, symptoms, installed part type, and service location.

You agree to provide:

• Safe and reasonable access to the vehicle (vehicle present, accessible, and not blocked)
• A safe work environment
• Flat and level ground is required for calibration accuracy
• A clean and spacious setup area when required (including, for ADAS work, approximately 2–3 parking spaces of clearance around the vehicle when needed)
• A vehicle with a good battery and stable voltage when required
• Access to a power outlet when required, so LockNCal can connect to support equipment
• A qualified person on-site to assist with the removal/reinstallation of parts where the booked service does not include that work

If these requirements are not met, LockNCal may refuse, pause, stop, or reschedule service. In those cases, all payments remain final and non-refundable unless LockNCal expressly states otherwise in writing.

4) Proof of Ownership / Authorization

For certain services, including but not limited to locksmith services and many IMMO/Anti-Theft/Safety-related programming requests, LockNCal may require proof of ownership or authorization before service is performed. Acceptable documentation may include a current government-issued photo ID, along with title, registration, proof of insurance, a bill of sale, a work order, or other reasonable documentation demonstrating authority over the vehicle.

If you cannot provide acceptable documentation, LockNCal may refuse service. In that event, the booking remains final and non-refundable.

5) Pricing, Quotes, and Additional Charges

• Pricing varies based on vehicle configuration, parts availability, service complexity, and the vehicle’s actual condition at the time of service.
• Quotes are conditional: Quotes may be based on the information you provide. If the actual vehicle condition, installed parts, or required procedures differ from what was disclosed, the quote may change.
• Additional charges: Some vehicles require additional procedures, parts, programming, calibrations, or labor to complete the requested service. If additional items are required, LockNCal will present a quote for approval before continuing when reasonably possible.
• Declining additional required items: If you decline required additional items or charges, LockNCal may stop service. All prior payments remain final and non-refundable.

6) Payments (All Sales Final)

All sales are final. By paying, you agree to LockNCal’s Return & Refund Policy and all service-specific disclosures accepted at checkout.

Payments may be processed through third-party payment processors. You agree not to initiate chargebacks or payment disputes for services rendered, attempted, reserved capacity, accepted disclosures, or disclosed limitations. LockNCal may contest improper chargebacks using booking records, accepted disclosures, technician notes, communications, photographs, video, and service evidence.

7) LockNCal Rescheduling, Delays & Operational Interruptions

LockNCal reserves the right to reschedule any appointment at any time, including on short notice, if LockNCal determines in its sole discretion that conditions are unsafe, unsuitable, impractical, or operationally impossible for the requested service.

This includes, but is not limited to, situations involving:

• Weather conditions such as rain, lightning, hail, flooding, strong wind, extreme heat, extreme cold, ice, or other hazardous conditions
• Unsafe road or travel conditions
• Service vehicle breakdown, accident, or transportation failure
• Technician illness, injury, emergency, absence, or staffing shortage
• Equipment failure, tool malfunction, software/platform downtime, OEM server issues, or power-related interruptions
• Prior appointments are running longer than expected
• Unsafe, blocked, unprepared, or unsuitable customer site conditions
• Lack of required power access, workspace, level ground, or vehicle readiness
• Any other circumstance beyond LockNCal’s reasonable control

If LockNCal reschedules an appointment for any of the reasons above, no refund will be issued. The appointment will instead be moved to LockNCal’s next available date and time, subject to scheduling availability.

If the new date/time offered by LockNCal does not work for you, you may request another available appointment slot from LockNCal’s then-current availability. LockNCal does not guarantee any specific replacement date or time, same-week service, expedited priority, or the assignment of a particular technician.

If you do not accept or respond to the rescheduling notice within 72 hours, LockNCal may release the appointment slot and place the booking on hold until you respond. No refund will be issued.

LockNCal may notify you of any rescheduling or delay via email, phone call, and/or text message using the contact information provided at the time of booking.

8) Customer Cancellations / Rescheduling Requests

LockNCal does not offer cancellations once a service is booked and paid for. Customer-requested reschedules are not guaranteed and may be granted only at LockNCal’s discretion, subject to availability and possible additional fees. No refunds are issued for cancellation requests, no-shows, missed appointments, or customer scheduling conflicts.

9) Scope Limits (Execution, Not Guaranteed Results)

You understand that many LockNCal services involve complex vehicle electronics and safety systems. Successful completion depends on vehicle condition, correct prior repairs, correct parts, proper installation, stable voltage, module communication, network integrity, and OEM procedure requirements.

Unless LockNCal expressly agrees otherwise in writing, you are paying for professional time and attempted/performed service, not guaranteed results or guaranteed resolution of every issue.

LockNCal is not obligated to provide electrical pinpoint troubleshooting, root-cause diagnostics, or repair recommendations unless you book a service that expressly includes those tasks.

10) Parts Policy

All parts sales are final. Parts are non-returnable and non-exchangeable through LockNCal.

Unless otherwise specified, LockNCal may use OEM refurbished and/or aftermarket parts. If you request new OEM parts, where available, you must disclose that request at booking or during the quote process, and an adjusted quote may apply.

LockNCal is not affiliated with any vehicle manufacturer and does not claim manufacturer certification. Manufacturer warranties, if any, are handled according to the applicable supplier/manufacturer terms, not by LockNCal unless expressly stated otherwise in writing.

11) Module Programming Time Policy

For module programming services, the booked service includes up to 2 hours of on-site programming time unless otherwise stated in writing. If more time is required, LockNCal may pause the service and request approval to continue. Additional time is billed at $175 per hour in 30-minute increments ($87.50 per half hour), and payment is due immediately upon approval before work continues.

If you decline additional time, the service may stop, and all prior payments remain final and non-refundable.

12) Diagnostic Services

Unless otherwise stated in writing, LockNCal diagnostic services are scan-only and limited to systems related to LockNCal’s services, typically SRS/Airbag, ADAS, Anti-Theft, and IMMO.

Diagnostic services do not include full-vehicle diagnosis, misfire/engine diagnosis, or time-intensive electrical troubleshooting such as harness tracing, open/short testing, or network integrity mapping.

Diagnostic findings reflect what the vehicle reports at the time of inspection and do not guarantee the root cause or a repair path.

13) Limited Labor Guarantee (30 Days – Labor Only)

LockNCal provides a limited 30-day labor/artistry guarantee for labor performed by LockNCal only. This guarantee does not cover parts, pre-existing vehicle conditions, wiring/electrical faults, communication/network faults, corrosion/water intrusion, new accidents, tampering, third-party repairs, or consequential damages such as towing, rental vehicles, downtime, storage, or lost income.

14) Recording, Documentation & Content Use

LockNCal may photograph, film, and/or audio-record service work for documentation, quality control, training, internal use, and marketing/advertising, as described in the disclosures accepted at checkout. By booking and paying, you grant the rights described in those disclosures unless LockNCal has expressly agreed otherwise in writing before payment.

15) Vehicle Reports / Electronic Deliverables

Any digital report, including CARFAX or similar vehicle history reports, that is offered is delivered electronically only. Delivery times are estimates unless otherwise stated. No physical copies are provided. All report purchases are final and non-refundable.

16) Limitation of Liability

To the fullest extent permitted by law, LockNCal is not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to towing costs, rental vehicle costs, missed work, lost income, storage fees, delay-related losses, downtime, or inconvenience.

To the fullest extent permitted by law, LockNCal is not liable for issues arising from pre-existing mechanical or electrical conditions, faulty wiring, aftermarket modifications, manufacturer defects, prior collision damage, water intrusion, corrosion, weak battery/low voltage conditions, module/network communication faults, improper prior repairs, or vehicle conditions outside LockNCal’s control.

If LockNCal is found liable for any reason, LockNCal’s total liability is limited to the amount paid for the specific service at issue.

17) Intellectual Property

All content on this website, including text, logos, graphics, images, videos, page design, and branding elements, is the property of LockNCal or its licensors and may not be copied, reproduced, modified, distributed, or exploited without prior written permission.

18) Governing LaLawhese Terms are governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.

19) Severability

If any provision of these Terms is found to be invalid, unenforceable, or unlawful, the remaining provisions will remain in full force and effect to the fullest extent permitted by law.

20) No Waiver

LockNCal’s failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing to be effective.

21) Venue / Forum

To the fullest extent permitted by law, any dispute arising out of or relating to these Terms, LockNCal’s website, or LockNCal’s services shall be brought exclusively in the state or federal courts located in the county in Texas where LockNCal’s principal place of business is located. The parties consent to the jurisdiction and venue of those courts.

22) Changes to These Terms

LockNCal may update these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Continued use of the website or services after changes become effective constitutes acceptance of the updated Terms.

23) Contact

If you have questions before booking, contact us before payment. Booking and paying indicate acceptance of these Terms.

Email: info@lockncal.com
Phone: (469) 277-7277