Privacy Policy

Effective Date: 03/04/2026

LockNCal (“LockNCal,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our booking system, purchase services or products, communicate with us, or receive services from our team.

By using our website or services, you consent to the practices described in this Privacy Policy.

1) Information We Collect

A) Information You Provide

• Contact information: Name, phone number, email address
• Service information: service requested, service location/address, appointment details, notes you submit
• Vehicle information: year/make/model/trim, VIN, license plate, key status, photos you provide, and related service details
• Ownership/authorization information (when required): photo ID and proof of ownership/authorization (title/registration/insurance/bill of sale/work order) for locksmith and certain programming/security services
• Communications: messages, emails, calls, and support requests you send to us

B) Payment Information

Payments are processed by third-party payment processors (e.g., Stripe or similar). LockNCal does not store your full card number. Payment processors may collect payment and billing information in accordance with their own privacy policies.

C) Automatically Collected Data

• Device and usage data: IP address, browser type, device identifiers, pages visited, time on site, referring URLs, and interaction data
• Cookies and similar technologies: used for functionality, analytics, and improving user experience

D) Photos, Video, and Audio (Service Documentation and Content)

During service, LockNCal may capture photos, video, and/or audio for documentation, quality control, training, and marketing/advertising as described in the disclosures you accept at checkout. This may include images/video/audio of vehicles, interiors/exteriors, license plates, VINs, scan tool screens, fault codes, and service processes.

2) How We Use Your Information

We use your information to:

• Process bookings, schedule technicians, and deliver services
• Verify identity/authorization when required for security-related services
• Provide quotes, service updates, receipts, and transactional communications
• Provide customer support and respond to inquiries
• Improve our website, operations, training, and service quality
• Prevent fraud, protect safety, enforce policies, and maintain business records
• Send marketing communications only where permitted by law and/or with your consent (you can opt out at any time)

We do not sell your personal information.

3) How We Share Your Information

We may share information only as needed for business operations, including:

• Payment processors: to process payments and prevent fraud
• Service providers/vendors: website hosting, analytics, booking tools, communications tools, email/SMS providers, customer relationship tools
• Technicians/contractors: to perform mobile services and coordinate appointments
• Legal and safety: when required by law, subpoena, court order, law enforcement request, or to protect rights, safety, and property

Service providers are authorized to use information only as necessary to provide services to LockNCal and are expected to protect it appropriately.

4) Cookies & Analytics

We use cookies and similar technologies to:

• Enable website functionality and improve performance
• Understand how visitors use our website
• Improve user experience and content

You can control cookies through your browser settings. Disabling cookies may reduce website functionality.

5) Email and Phone Communications

By submitting a booking request or contacting us, you agree to receive service-related communications by email and phone (for example: appointment confirmations, scheduling updates, quotes, receipts, and follow-ups).

Marketing emails (if any) are sent only where permitted by law and/or with your consent. You may opt out at any time by using the unsubscribe link or contacting us.

6) SMS/Text Messaging Consent

If you provide a mobile phone number, you may receive SMS/text messages related to your service, including appointment confirmations, technician arrival updates, service reminders, and follow-up communications.

• Opt-in methods: You may opt in by checking an SMS consent checkbox during booking (when presented) or by texting START to (469) 277-7277.
• Message frequency: Message frequency varies based on your service activity.
• Rates: Message and data rates may apply.
• Opt-out: Reply STOP to cancel SMS messages at any time.
• Help: Reply HELP or call (469) 277-7277.
• No marketing sharing: We do not sell or share your mobile number with third parties for their marketing purposes.
• Not a condition of purchase: Your SMS consent is not a condition of purchase.

7) Data Retention

We retain personal information only as long as necessary for legitimate business purposes, including providing services, maintaining records, resolving disputes, enforcing agreements, and complying with legal requirements.

8) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, or delete certain personal information, or to withdraw consent for certain processing. To request access, correction, or deletion (where applicable), contact us at:

Email: office@lockncal.com

We may need to verify your identity before processing certain requests. Some information may be retained as required by law or for legitimate business purposes (for example: fraud prevention and recordkeeping).

10) Children’s Privacy

Our services and website are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of our website or services after changes become effective constitutes acceptance of the updated policy.

12) Contact Us

If you have questions about this Privacy Policy, contact:

LockNCal
Email: info@lockncal.com
Phone: (469) 277-7277