Return & Refund Policy

Effective Date: 03/29/2026

At LockNCal, we work on safety-critical vehicle systems, including SRS/Airbags, ADAS, Anti-Theft/IMMO, and related electronics. Because service outcomes depend heavily on vehicle condition, prior repairs, parts quality, installation quality, OEM procedures, and other factors outside LockNCal’s control, LockNCal maintains a strict All Sales Final policy.

Please read this policy carefully before booking and paying for any service or product.

1) All Sales Final (No Returns / No Refunds)

All payments are final and non-refundable. LockNCal does not offer returns or refunds for any service, deposit, booking fee, report, or parts purchase once payment is made, including but not limited to:

• Mobile/on-site services (including diagnostics, calibrations, programming, resets, locksmith services, repairs, and replacements)
• Deposits are used to reserve an appointment date and time
• Mail-in services (including SRS airbag module reset services)
• Digital/electronic products or reports
• Parts of any kind, including OEM refurbished, aftermarket, OEM-equivalent/used, or new OEM parts ordered or supplied

No refunds will be issued for circumstances including, but not limited to:

• Customer change of mind
• Wrong service booked
• Customer misunderstanding of what the booked service includes
• Vehicle not ready for service
• Incomplete repairs
• Missing parts or missing prerequisites
• Low battery/voltage issues
• Vehicle wiring or network communication faults
• Prior collision damage
• Aftermarket modifications
• Water intrusion or corrosion
• Third-party diagnosis or repairs
• Parts incompatibility or programming limitations
• Any condition outside LockNCal’s control

2) No Customer Cancellations

LockNCal does not offer customer cancellations. Once booked and paid, the appointment, service, or order is considered final and capacity is reserved.

No refunds are issued for cancellation requests, no-shows, missed appointments, customer scheduling conflicts, or customer-requested service abandonment.

3) Customer Rescheduling Requests

Customer-requested reschedules are not guaranteed and may be granted only at LockNCal’s discretion, subject to availability and possible additional fees. No refunds are issued for customer-requested reschedules.

4) LockNCal Rescheduling Rights

LockNCal reserves the right to reschedule any appointment at any time, including on short notice, if LockNCal determines in its sole discretion that conditions are unsafe, unsuitable, impractical, or operationally impossible for the requested service.

This may include, but is not limited to, weather conditions, unsafe travel conditions, technician illness or emergency, staffing shortages, service vehicle breakdowns or accidents, equipment/software failures, OEM server issues, unsafe or unsuitable customer site conditions, lack of required power access, lack of required space, or any other condition beyond LockNCal’s reasonable control.

If LockNCal reschedules an appointment, no refund will be issued. The appointment will instead be moved to LockNCal’s next available date and time, subject to scheduling availability.

5) Additional Parts or Services May Be Required

Many vehicles require additional parts, programming, procedures, diagnostics, labor, or prerequisites to complete the requested service. Examples include, but are not limited to:

• Programming is required before ADAS calibration
• Additional keys required for certain all-keys-lost jobs
• Additional SRS components required after a collision
• More than one calibration is required for the same vehicle
• Static and dynamic calibrations are both required

If additional parts or services are required, LockNCal will provide a quote for approval before continuing when reasonably possible. If approved, additional charges must be paid as communicated. If declined, service may stop, and all prior payments remain final and non-refundable.

6) Parts Policy (No Returns / No Exchange / No LockNCal Parts Warranty)

• No returns or exchanges: All parts supplied or sold by LockNCal are non-returnable and non-exchangeable.
• Parts type: Unless otherwise stated in writing, LockNCal may use OEM refurbished and/or aftermarket parts. If new OEM parts are requested, that request must be disclosed in advance, and an adjusted quote may apply.
• Used/aftermarket limitations: Used, aftermarket, or OEM-equivalent parts may have compatibility limitations and may prevent successful programming or calibration. LockNCal does not guarantee results when non-OEM components are installed.
• Manufacturer warranty: Any manufacturer or supplier warranty, if applicable, is between the customer and the manufacturer/supplier. LockNCal may assist with documentation at its discretion, but does not guarantee warranty outcomes.

7) Limited Labor Guarantee (30 Days – Labor/Workmanship Only)

LockNCal provides a limited 30-day labor/artistry guarantee on labor performed by LockNCal only. This guarantee applies only to rework needed due to LockNCal artistry errors on the originally performed service.

This limited labor/artistry guarantee does not cover:

• Parts of any kind
• Pre-existing mechanical or electrical issues
• Vehicle wiring faults, communication/network faults, corrosion, water intrusion, or battery/voltage issues
• Damage from new accidents after service
• Tampering, misuse, or abuse
• Third-party repairs, modifications, or interference
• Services outside the original scope of work
• Changes in vehicle condition after the original service
• Consequential costs such as towing, storage, rental vehicles, downtime, missed work, or lost income

To request labor/artistry guarantee consideration, you must notify LockNCal within 30 days of the original service date, provide LockNCal a reasonable opportunity to inspect the vehicle, and the vehicle must not have been materially altered or repaired by another party in a way that affects the original work.

8) Refusal or Inability to Perform Service

For some services, especially locksmith services and programming related to IMMO, anti-theft, or safety systems, LockNCal may require proof of ownership/authorization and a safe work environment.

If acceptable ownership documentation, access, power requirements, site requirements, or other necessary conditions are not provided, LockNCal may refuse or stop service. In those cases, no refund will be issued.

9) Mail-In Services (SRS Airbag Module Reset)

Mail-in services are subject to additional conditions, including the following:

• Reset only: Mail-in service covers an SRS airbag module reset attempt; it does not include vehicle-side programming, coding, or troubleshooting.
• Condition matters: If a module is damaged, flooded, corroded, or internally defective and cannot be reset, no refund will be issued.
• Shipping risk: Customers are responsible for proper packaging. LockNCal is not responsible for carrier loss, delay, theft, or damage caused by improper packaging or carrier handling.
• Capability-only limited exception: If LockNCal cannot reset a specific module solely because LockNCal lacks software support, tooling support, or capability for that specific unit, LockNCal may issue a partial refund after deducting processing, handling, and related costs/expenses. This is a narrow exception and does not apply to damaged, defective, incorrect, or improperly packaged items.

10) LockNCal Cancellation (Rare and Limited)

In rare situations, LockNCal may determine before service is performed that a booked service cannot be performed due solely to LockNCal’s own internal limitations, such as capability, tools, or training. In those limited situations, LockNCal may cancel the service and issue a refund for the amount paid for that specific service.

This does not apply where service cannot be completed due to vehicle condition, missing prerequisites, incorrect booking, lack of ownership documentation, unsafe site conditions, operational interruptions outside LockNCal’s control, or other customer/vehicle factors. In those cases, payments remain final and non-refundable.

11) Chargebacks & Payment Disputes

By purchasing services or parts from LockNCal, you acknowledge and agree that you are paying for reserved capacity, administrative work, professional time, and attempted/performed services, as applicable.

Improper or fraudulent chargebacks and payment disputes may be contested using booking records, accepted disclosures, technician notes, communications, photographs, video, and other service evidence.

12) Questions

If you have questions before booking, contact LockNCal before payment. Booking and paying indicate acceptance of this policy.

Email: info@lockncal.com
Phone: (469) 277-7277