Mail-In Airbag Module Reset Service Terms & Conditions

Effective Date: 05/23/2026

These Mail-In Airbag Module Reset Service Terms & Conditions (“Mail-In Terms”) apply to any LockNCal mail-in airbag module reset, crash data deletion, SRS module reset, or related mail-in service request, including the use of any prepaid shipping label provided by LockNCal.

By submitting a mail-in request, purchasing a mail-in service, using a LockNCal shipping label, sending an airbag control module, SRS module, restraint control module, or any related component to LockNCal, you (“Customer,” “you”) acknowledge and agree to these Mail-In Terms, together with LockNCal’s Return & Refund Policy, Terms and Conditions, Privacy Policy, and any service-specific disclosures accepted at checkout.

IMPORTANT: Mail-in airbag module reset services are affected by the condition of the module, prior crash events, prior repairs, prior reset attempts, internal circuit condition, corrosion, water damage, electrical damage, improper handling, shipping damage, carrier performance, vehicle-related issues, and whether the module was previously opened, modified, programmed, repaired, tampered with, or serviced by another party.

By using this service, you understand and agree that LockNCal is not responsible for any pre-existing condition, prior damage, prior work, failed prior reset attempt, third-party repair attempt, DIY repair attempt, tampering, programming issue, corrupted data, internal defect, communication failure, or any condition that existed before LockNCal received the module.

1) Scope of Service

LockNCal’s mail-in airbag module reset service is limited to attempting to reset crash data and/or crash event data from eligible airbag control modules, SRS modules, restraint control modules, or similar vehicle safety modules.

• Reset service only: This service does not guarantee that the module, vehicle, airbag system, seat belt system, SRS system, or any related safety system will function properly after installation.
• No vehicle diagnosis included: Because the vehicle is not physically present, LockNCal cannot diagnose the complete vehicle, wiring, sensors, seat belts, airbags, connectors, power supply, grounds, fuses, crash sensors, occupancy sensors, or other related components.
• No guarantee of vehicle repair: A successfully reset module does not guarantee that all warning lights will turn off or that the vehicle’s SRS/airbag system will be fully operational.
• Additional repairs may be required: The vehicle may still require additional diagnosis, programming, calibration, replacement parts, wiring repairs, scan tool procedures, or dealer-level service after the module is returned.

2) Customer Responsibility for Module Condition

You are solely responsible for the condition, history, accuracy, and suitability of the module you send to LockNCal.

• Unknown module history: LockNCal has no way to know the complete history of any module before it is received, including prior crash events, resets, programming, electrical damage, repair attempts, tampering, or prior service by another company or individual.
• Pre-existing damage: LockNCal is not responsible for any damage, defect, failure, corruption, communication issue, or internal problem that existed before the module arrived at LockNCal.
• Customer assumes risk: By sending a module to LockNCal, you accept the risk that the module may be damaged, defective, corrupted, altered, non-communicative, non-resettable, previously worked on, or otherwise unsuitable for service.
• No duty to prove prior damage: LockNCal is not required to prove exactly when, how, or by whom a module was damaged, altered, corrupted, opened, modified, or rendered non-resettable.

3) Previously Opened, Worked-On, Modified, or Tampered Modules

This section is extremely important. Many airbag modules are damaged before they are sent to LockNCal because someone previously attempted to reset, repair, clone, program, solder, modify, open, bench-test, or otherwise service the module.

If the module was previously opened, repaired, modified, soldered, programmed, cloned, bench-tested, reset, altered, tampered with, chemically cleaned, damaged, or serviced by you, another individual, another shop, another company, another technician, or any third party before LockNCal receives it, LockNCal is not responsible for the outcome.

• Prior DIY attempts: LockNCal is not responsible if you or anyone else attempted a DIY reset, EEPROM read/write, crash data deletion, soldering, chip removal, programming, cloning, bench reset, or any other repair before sending the module to LockNCal.
• Prior third-party service: LockNCal is not responsible if the module was previously sent to another company, shop, technician, programmer, locksmith, electronics repair provider, online reset provider, or individual before being sent to LockNCal.
• Unknown prior work: Even if you do not know whether the module was previously worked on, you accept full responsibility for the module’s condition and history.
• Prior failed reset attempts: If a previous reset attempt, programming attempt, repair attempt, or data modification caused corruption, communication failure, unreadable data, permanent lockout, circuit board damage, memory damage, processor damage, or any other issue, LockNCal is not responsible.
• No refund for prior work issues: No refund will be issued if the module cannot be reset, read, written, repaired, communicated with, or restored because it was previously opened, modified, damaged, corrupted, tampered with, or worked on by any person or company before LockNCal received it.
• No replacement responsibility: LockNCal is not responsible for replacing the module, purchasing a replacement module, programming a replacement module, reimbursing the cost of a replacement module, or paying any related expenses if the module cannot be reset or serviced due to prior work, prior damage, unknown history, or pre-existing condition.

4) No Refunds for Non-Resettable, Damaged, Corrupted, or Previously Worked-On Modules

All mail-in airbag module reset service payments are final and non-refundable, except only where LockNCal expressly states otherwise in writing.

No refund will be issued if the module cannot be reset, serviced, read, written, repaired, communicated with, or restored due to any condition outside LockNCal’s control.

This includes, but is not limited to:

• Previously opened modules
• Previously repaired modules
• Previously reset modules
• Previously programmed modules
• Previously cloned modules
• Previously soldered modules
• Previously bench-tested modules
• Modules previously sent to another company or technician
• DIY reset attempts
• Third-party reset attempts
• Failed prior repair attempts
• Corrupted data
• Locked, unreadable, or damaged memory
• Damaged EEPROM, MCU, processor, circuit board, pins, connectors, or internal components
• Water damage, flood damage, fire damage, heat damage, impact damage, corrosion, contamination, or electrical damage
• Incorrect module sent
• Wrong part number
• Incompatible module
• Vehicle-side issues unrelated to the module reset
• Damage caused by improper packaging or shipping
• Any condition that existed before LockNCal received the module

You agree that LockNCal is being paid for the professional time, inspection, handling, administrative processing, equipment use, software access, shipping coordination, and service attempt associated with your order, not for a guaranteed successful reset of every module regardless of condition or history.

5) No Responsibility for Replacement Modules, Vehicle Downtime, or Related Expenses

If a module cannot be reset, cannot communicate, cannot be read, cannot be written, is internally damaged, is corrupted, was previously worked on, or does not function after service due to any condition outside LockNCal’s control, LockNCal is not responsible for any related cost, damage, loss, or expense.

This includes, but is not limited to:

• Replacement module cost
• Programming cost
• Dealer service cost
• Mobile technician cost
• Diagnostic cost
• Towing cost
• Rental vehicle cost
• Storage fees
• Lost income
• Lost profits
• Vehicle downtime
• Customer complaints
• Shop delays
• Comebacks
• Chargebacks
• Labor performed by another shop or technician
• Any other direct, indirect, incidental, special, consequential, or related expense

LockNCal will not pay for, reimburse, replace, or contribute toward the cost of any replacement module, vehicle repair, programming service, diagnostic service, towing service, rental vehicle, labor charge, storage fee, lost income, or any other related expense.

6) Inspection, Testing, and Service Authorization

• Authorization: By submitting a mail-in request and sending a module, you authorize LockNCal to receive, inspect, handle, test,t where applicable, open the packaging, connect to equipment, attempt communication, attempt data access, attempt a reset, and perform the selected mail-in service.
• Inspection is limited: LockNCal’s inspection is limited to what can reasonably be observed or tested during the mail-in service process. LockNCal does not perform a complete forensic electronics investigation unless separately agreed in writing.
• Hidden damage may exist: internal damage, prior tampering, circuit board damage, memory corruption, processor damage, programming corruption, or electrical damage may not be visible during a basic inspection.
• No guarantee of detection: LockNCal is not responsible for identifying every prior repair attempt, prior reset attempt, hidden defect, internal issue, or pre-existing problem.
• Service may stop: LockNCal may stop processing the module if the module appears damaged, previously opened, modified, unsafe to service, non-communicative, incorrect, incompatible, or otherwise unsuitable for service.

7) Customer Packaging Responsibility

• You are responsible for packaging: You must properly package the module before shipment.
• Packaging standard: Modules must be securely packed to prevent movement, impact, moisture exposure, static discharge, crushing, bending, and shipping damage. Use a sturdy box and sufficient protective padding.
• Moisture protection: Modules should be protected from water, rain, moisture, and humidity exposure during transit.
• Static/electronics protection: Because modules contain electronic components, you are encouraged to use appropriate anti-static protection where available.
• Damage from packaging: LockNCal is not responsible for damage caused by improper packaging, inadequate protection, moisture exposure, impact, static discharge, crushing, carrier handling, or failure to follow reasonable shipping precautions.
• Photographs recommended: You are strongly encouraged to photograph the module, part number label, condition, packaging materials, and sealed box before shipment for your own records.

8) Shipping, Carrier Handling, and Risk of Loss

• Third-party carriers: Transportation is handled by third-party carriers. Carrier performance is outside LockNCal’s control.
• Risk of loss/damage in transit: LockNCal is not responsible for loss, theft, delay, damage, misdelivery, non-delivery, incorrect tracking updates, carrier mishandling, or carrier-related issues.
• Prepaid label does not shift responsibility: If LockNCal provides a prepaid shipping label, you remain fully responsible for proper packaging and the condition of the module when shipped.
• Tracking and insurance: You are strongly encouraged to use tracking and shipping insurance where available and appropriate.
• Shipping damage: If the module is damaged during shipment to or from LockNCal, LockNCal is not responsible for the damage, repair cost, replacement cost, claim denial, or any related loss.

9) No Transit, Processing, or Completion Time Guarantees

• Estimates only: All shipping, transit, inspection, processing, service, and return delivery times are estimates only.
• No guaranteed completion date: LockNCal does not guarantee delivery dates, transit times, inspection dates, service completion dates, return-shipping dates, or final delivery dates.
• Delays: Delays may occur due to carrier performance, weather, holidays, volume, module condition, technical issues, software limitations, equipment availability, or other circumstances outside LockNCal’s control.
• No liability for delays: LockNCal is not liable for any losses, costs, downtime, missed deadlines, rental costs, storage fees, customer complaints, shop delays, or other damages caused by delay.

10) Customer Responsibility for Correct Module and Accurate Information

• Correct module required: You are responsible for ensuring the correct module is sent for the service ordered.
• Correct part number: You are responsible for verifying that the module part number, vehicle information, VIN information, and order information are accurate.
• Incorrect information: LockNCal is not responsible for problems caused by incorrect vehicle information, incorrect VIN, incorrect part number, incorrect service selection, incorrect customer instructions, or incomplete information.
• Wrong item sent: If you send the wrong item, incomplete components, an incompatible module, or an item materially different from the service ordered, LockNCal may stop processing, return the item at your expense, and all amounts already paid remain non-refundable unless LockNCal expressly states otherwise in writing.
• No responsibility for extra contents: Do not include unrelated parts, accessories, packaging inserts, personal property, tools, hardware, trim pieces, documents, or unnecessary items unless specifically requested by LockNCal. LockNCal is not responsible for any extra items sent with the shipment.
• Labeling/contact details: You are responsible for providing accurate identifying information, including the order number, return address, phone number, email address, and any other requested contact information.

11) Return Shipping and Address Accuracy

• Return destination: Return shipping will be sent to the return address you provide.
• Address accuracy: You are responsible for ensuring the return address and contact details are accurate and complete.
• No responsibility for incorrect address: LockNCal is not responsible for misdelivery, delivery delays, lost shipments, returned shipments, or failed deliveries caused by incorrect or incomplete address information you provide.
• Returned or undeliverable shipments: If a return shipment is refused, returned, undeliverable, abandoned, or otherwise fails delivery due to address issues, recipient unavailability, or carrier policy, additional shipping, handling, storage, or re-shipping charges may apply.

12) Abandoned Modules

If LockNCal attempts to contact you regarding your module, return shipment, additional charges, missing information, incorrect address, undeliverable shipment, or required decision, and you do not respond within 30 calendar days, the module may be considered abandoned.

• Storage fees may apply: LockNCal may charge reasonable storage, handling, administrative, and re-shipping fees for abandoned or delayed-response items.
• No indefinite storage: LockNCal is not required to store modules indefinitely.
• Disposition of abandoned items: To the fullest extent permitted by Law, LockNCal may dispose of, recycle, discard, or otherwise handle abandoned modules after reasonable attempts to contact the customer.
• No refund for abandoned items: No refund will be issued for abandoned modules, delayed responses, missing information, or customer failure to provide required instructions.

13) No Chargebacks or Payment Disputes for Disclosed Risks

By purchasing this service, you acknowledge that the risks, limitations, no-refund terms, prior-work exclusions, shipping risks, and service limitations were disclosed before service was performed.

• Disclosed service risk: You agree not to file a chargeback, payment dispute, or claim based on any risk, limitation, exclusion, or condition disclosed in these Mail-In Terms.
• Documentation: LockNCal may provide these Mail-In Terms, order records, tracking records, customer communications, inspection notes, photos, and service records to the payment processor, bank, credit card company, or dispute platform in response to any chargeback or payment dispute.
• Recovery costs: If you initiate an improper chargeback or payment dispute after receiving the disclosed service or after LockNCal has processed your order, you may be responsible for any chargeback fees, collection costs, administrative costs, and other costs incurred by LockNCal to respond to the dispute, to the fullest extent permitted by Law.

14) Limited Capability Exception

LockNCal may, at its sole discretion, provide a partial refund only in a narrow situation where LockNCal determines that it lacks the capability, software support, equipment support, or technical support to attempt service on the specific module received.

This limited exception does not apply if the module is damaged, defective, corrupted, previously opened, previously worked on, previously reset, previously programmed, previously repaired, previously tampered with, non-communicative, incorrectly shipped, incompatible, water damaged, corroded, electrically damaged, or otherwise unsuitable for service.

Any refund exception must be expressly approved in writing by LockNCalg. No employee, technician, contractor, representative, email, text message, or verbal statement creates a refund obligation unless expressly confirmed in writing by LockNCalg.

15) No Warranty on Customer-Supplied Modules

LockNCal does not manufacture, sell, certify, guarantee, or warrant customer-supplied modules.

• No module warranty: LockNCal does not warrant that your module is good, usable, safe, compatible, repairable, resettable, programmable, or suitable for installation.
• No safety certification: LockNCal’s service does not certify that the vehicle is safe, roadworthy, compliant with any law, or ready for operation.
• Post-service verification required: After installation, the vehicle should be inspected, scanned, diagnosed, and verified by a qualified professional to confirm the status of the SRS/airbag system and any related safety systems.
• Customer responsibility: You are responsible for proper installation, post-installation diagnosis, vehicle repair, fault code verification, warning light verification, and confirming that all safety systems are functioning properly before operating the vehicle.

16) Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LOCKNCAL’S LIABILITY FOR ANY CLAIM RELATED TO A MAIL-IN AIRBAG MODULE RESET SERVICE IS LIMITED TO THE AMOUNT PAID BY THE CUSTOMER FOR THE SPECIFIC MAIL-IN SERVICE AT ISSUE.

LOCKNCAL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR SIMILAR DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOST PROFITS, LOST REVENUE, BUSINESS INTERRUPTION, VEHICLE DOWNTIME, TOWING, RENTAL VEHICLE COSTS, STORAGE COSTS, DIAGNOSTIC COSTS, PROGRAMMING COSTS, REPLACEMENT MODULE COSTS, LABOR COSTS, SHIPPING DELAYS, CUSTOMER CLAIMS, SHOP DELAYS, OR ANY OTHER RELATED LOSSES.

LOCKNCAL IS NOT RESPONSIBLE FOR ANY CLAIM, COST, DAMAGE, OR EXPENSE CAUSED BY OR RELATED TO PRE-EXISTING MODULE CONDITION, PRIOR WORK, PRIOR TAMPERING, PRIOR REPAIR ATTEMPTS, PRIOR RESET ATTEMPTS, THIRD-PARTY SERVICE, DIY SERVICE, INTERNAL DEFECTS, SHIPPING DAMAGE, INCORRECT MODULES, VEHICLE-SIDE PROBLEMS, OR CUSTOMER-PROVIDED INFORMATION.

17) Customer Indemnification

You agree to defend, indemnify, and hold harmless LockNCal, its owners, employees, contractors, technicians, agents, affiliates, vendors, and representatives from and against any claims, demands, damages, losses, liabilities, costs, expenses, chargebacks, disputes, attorney’s fees, or third-party claims arising out of or related to:

• The condition of the module before LockNCal received it
• Any prior repair, reset, programming, cloning, soldering, tampering, or modification
• Any DIY or third-party service attempt
• Incorrect vehicle information, VIN, part number, order details, or return address
• Improper packaging or shipping
• Carrier loss, delay, theft, damage, or misdelivery
• Installation or use of the module after return
• Vehicle-side issues unrelated to LockNCal’s service
• Your breach of these Mail-In Terms
• Any claim made by your customer, shop, dealership, technician, insurance company, vehicle owner, or third party related to the module, vehicle, service outcome, delay, or cost

18) Governing Law

These Mail-In Terms are governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.

19) Entire Agreement for Mail-In Service

These Mail-In Terms, together with LockNCal’s Return & Refund Policy, Terms and Conditions, Privacy Policy, checkout disclosures, order details, and any written service-specific disclosures, form the agreement between you and LockNCal regarding the mail-in airbag module reset service.

If any part of these Mail-In Terms is found unenforceable, the remaining sections will remain in effect to the fullest extent permitted by Law.

20) Acceptance

BY PROCEEDING WITH A MAIL-IN REQUEST, PURCHASING A MAIL-IN AIRBAG MODULE RESET SERVICE, USING A PREPAID SHIPPING LABEL, SHIPPING A MODULE TO LOCKNCAL, OR ALLOWING LOCKNCAL TO INSPECT OR SERVICE YOUR MODULE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE MAIL-IN AIRBAG MODULE RESET SERVICE TERMS & CONDITIONS.

YOU ALSO CONFIRM THAT YOU UNDERSTAND THERE ARE NO REFUNDS IF THE MODULE CANNOT BE RESET, READ, WRITTEN, COMMUNICATED WITH, RESTORED, OR USED BECAUSE OF PRIOR DAMAGE, PRIOR WORK, PRIOR TAMPERING, PRIOR THIRD-PARTY SERVICE, PRIOR DIY ATTEMPTS, UNKNOWN MODULE HISTORY, INTERNAL DEFECTS, CORRUPTED DATA, SHIPPING DAMAGE, INCORRECT MODULE SELECTION, OR ANY OTHER CONDITION OUTSIDE LOCKNCAL’S CONTROL.